Healthcare
Virtual Assistant
Keep your clinics running smoothly with a healthcare virtual assistant. Phones, bookings, recalls, claims and admin, handled reliably.
Hire a Reliable, Full-Time
Virtual Assistant
Healthcare Virtual Assistant
We get it: front-desk pressure and clinical care don’t mix. A healthcare virtual assistant will handle your phones, bookings and admin, so your clinicians can focus on patient care.
We support a wide range of practices, including GP clinics, dental practices, allied health, psychologists and chiropractors.
A Healthcare Virtual Assistant Can Help You With
- Call handling, triage messaging and appointment booking
- Recalls, reminders and waitlist management
- Eligibility checks, claims support and invoice follow-ups
- Inbox, referral, records and report coordination
Your assistant handles administrative tasks only. Clinical decisions and advice always stay with your qualified practitioners. For specialist and multi-practitioner clinics, see our medical virtual assistant and clinic virtual assistant services.
The Benefits of Working With a Healthcare Virtual Assistant
- Fewer no-shows and smoother session flow
- Faster response times and happier patients
- Clearer records and stronger continuity of care
- More time for clinicians to focus on treatment
Tailored for the way you work
The Smarter Way to Outsource
Our virtual employees are versatile, skilled and trained to support a wide range of industries and business needs.
Virtual Support for Builders & Tradies
When you’re on the tools or on site, we’re here to help with quoting, invoicing, scheduling and supplier follow-ups.
Call Handling & Calendar Management
We take care of your calls, cold outreach, appointment bookings, and calendar management.
We can handle all your invoicing and payments, and keep your books tidy with daily reconciliation and transaction management.
Our team helps spread the workload, taking pressure off partners or in-house admin personnel.
We keep the moving parts moving with call handling, calendar coordination and dispatch assistance.
We can enter job details, receipts, forms or client records accurately and quickly.
I’ve worked with Nathan and the Smart Online Staff team for several years now, and I couldn’t be happier with their service and support. I'm not particularly tech-savvy, but everything is straightforward and stress-free with Smart Online Staff.
One of my best decisions was hiring Jade as a virtual assistant through Nathan’s team. She’s been with me for a number of years now and has become an integral part of my business. Her professionalism, reliability, and dedication are a testament to the quality of staff Smart Online Staff delivers. I have complete confidence in Nathan and his team's ability to match the right person with the right business. I highly recommend their VA services.
Statewide Trade
Everyday admin, sorted
Why Choose Smart Online Staff for Your Outsourcing Needs?
Your assistant will work full-time and follow your scripts, workflows and the privacy processes your practice uses to meet its obligations under Australian privacy law. We will host them in a secure office in Cebu City with dual ISPs, backup power, supervised IT and access monitoring. Plus, we’re Australian-owned, bill in AUD, and operate month-to-month with a $300 setup.
Invoicing
Send invoices on time, every time — no more late payments or forgotten jobs.
Xero Reconciliation
Keep your books tidy with daily reconciliation and transaction management.
Scheduling
Manage calendars, appointments, site visits and staff rosters with ease.
Customer Service
Answer calls, emails or live chats — professionally and consistently.
Data Entry
Enter job details, receipts, forms or client records accurately and quickly.
Tender Documentation
Prepare and polish tender responses, scope documents, and compliance packs.
Social Media
Schedule posts, respond to messages, and keep your presence active (without it falling to the bottom of your to-do list).
Frequently Asked Questions
Can a virtual assistant answer our clinic phones?
Yes. Your assistant can answer calls, book appointments and manage reminders using your practice management software and call scripts. See our virtual receptionist services for more.
Is patient information kept secure?
Your assistant works from our secure, managed office rather than from home, with strict data protection protocols and monitoring tools in place. They follow your practice’s own privacy policies and access settings.
Want to keep care front and centre, and let us handle the admin? Get A Quote or call 07 3185 1111.