Virtual
Assistant Roles
Our virtual employees are versatile & trained to support a wide range of industries and business needs.
Hire a Reliable, Full-Time
Virtual Assistant
Most businesses reach a point where routine work starts getting in the way of everything else. Admin builds up, calls interrupt the day, and important tasks get pushed aside simply because there aren’t enough hours. Our skilled virtual assistants provide support across a wide range of industries and can handle all sorts of roles within your organisation. Your assistant will work full-time for your business, using your systems and following your processes, so support feels consistent rather than fragmented.
All our virtual assistants are based in the Philippines and work from our professionally managed office in Cebu City, with reliable IT, HR and operational support in place. This means you can rest assured that your virtual assistant will be able to perform their role comfortably, without issues or interruptions. And because the Philippines is only two to three hours behind the Australian east coast, their working day overlaps closely with yours.
Virtual Assistant Roles We Support
Our virtual assistants can take on all sorts of roles for businesses in various industries. Just some of the roles they commonly handle include:
- Bookkeeping
We handle invoicing, reconciliations, payroll prep and reporting so your finances stay accurate, up to date and stress-free. - Virtual Receptionist
We answer your calls, screen enquiries and route messages so nothing is missed while you stay focused on the work. - Call Handling & Calendar Management
We manage bookings, confirmations and diary control to keep your schedule organised and running smoothly. - Contractor Support
We log jobs, coordinate scheduling, track compliance and manage follow-ups to keep projects moving without admin bottlenecks. - Customer Service
We manage inboxes, handle enquiries and complaints, and update your CRM so customers get timely, professional responses. - Data Entry
We process documents, maintain clean files and update systems accurately to keep your records organised and reliable.
- Estimator Support
We assist with RFQs, take-offs, tender packs and submissions to support faster, more accurate quoting. - Executive Assistants
We manage inboxes, reporting, travel and task coordination to help you stay organised and focused on priorities. - HR Support
We help with onboarding paperwork, staff records, rosters and HR admin so your people processes stay organised. - Professional Services Admin
We support workflow management, documentation and client communication to keep professional operations running smoothly. - Recruitment Support
We post job ads, screen applications and schedule interviews so your hiring process keeps moving. - Social Media Support
We schedule posts, handle basic engagement and provide reporting to keep your social presence consistent and active. - Sole Trader Support
We provide flexible admin support shaped around how you work, helping you stay organised without locking you into rigid processes.
Not sure which role fits? Many clients start with general admin and grow the role over time. Our business virtual assistant and virtual secretary services are a good starting point.
Tailored for the way you work
Why Smart Online Staff for Your Virtual Assistant Needs?
What we do is win-win. We provide your business with a reliable, long-term, full-time virtual staff member, and we provide stable and rewarding careers for skilled Filipino employees. We know that outsourcing an overseas team member can seem stressful, but we’ll take care of everything. We’re Australian-owned, bill in AUD, and keep things simple. We have a $300 setup fee, and month-to-month contracts with no lock-ins.
Smart Online Staff was founded by Australian entrepreneur Nathan Miller, who spent years working with teams in the Philippines before building a managed model for small businesses. Learn more about us.
“As a highly experienced Conveyor Technician, I needed support with admin, payroll, invoicing, and bookkeeping so I could focus on my work. SOHO’s Smart Online Staff provided exactly that… Since starting with SOHO, I’ve grown from a one-man operation to a team of three with a solid client base.” Heath M., One-Step Splicing
We handle invoicing, reconciliations, payroll prep and reporting so your finances stay accurate, up to date and stress-free.
We answer your calls, screen enquiries and route messages so nothing is missed while you stay focused on the work.
Call Handling & Calendar Management
We manage bookings, confirmations and diary control to keep your schedule organised and running smoothly.
We log jobs, coordinate scheduling, track compliance and manage follow-ups to keep projects moving without admin bottlenecks.
We manage inboxes, handle enquiries and complaints, and update your CRM so customers get timely, professional responses.
We process documents, maintain clean files and update systems accurately to keep your records organised and reliable.
Even more virtual assistant roles
We assist with RFQs, take-offs, tender packs and submissions to support faster, more accurate quoting.
We manage inboxes, reporting, travel and task coordination to help you stay organised and focused on priorities.
We support workflow management, documentation and client communication to keep professional operations running smoothly.
We schedule posts, handle basic engagement and provide reporting to keep your social presence consistent and active.
We provide flexible admin support shaped around how you work, helping you stay organised without locking you into rigid processes.
Other roles not listed? I’m sure we can help you out. Please contact us to find a solution for you.
Let’s Talk
Getting Started Is Quick and Easy
Tell us what you need
Got a mountain of admin? Let us know what tasks drain your time and we’ll help you shape the perfect support role.
Got a mountain of admin? Let us know what tasks drain your time and we’ll help you shape the perfect support role.
We find the right person
You don’t need to lift a finger. We handle the hiring, vetting, and shortlisting – then introduce you to the best match.
You don’t need to lift a finger. We handle the hiring, vetting, and shortlisting – then introduce you to the best match.
We manage the rest
From payroll and tech setup to HR and ongoing support – we’ve got you covered. You get the help, not the hassle.
From payroll and tech setup to HR and ongoing support – we’ve got you covered. You get the help, not the hassle.
I’ve worked with Nathan and the Smart Online Staff team for several years now, and I couldn’t be happier with their service and support. I'm not particularly tech-savvy, but everything is straightforward and stress-free with Smart Online Staff.
One of my best decisions was hiring Jade as a virtual assistant through Nathan’s team. She’s been with me for a number of years now and has become an integral part of my business. Her professionalism, reliability, and dedication are a testament to the quality of staff Smart Online Staff delivers. I have complete confidence in Nathan and his team's ability to match the right person with the right business. I highly recommend their VA services.
Statewide Trade
Everyday admin, sorted
Ready to Stop Juggling Calls?
If you’re tired of choosing between answering the phone and doing the work, our virtual receptionist services can help. Book a free discovery call and we’ll talk through what you need and how we can support you.
Invoicing
Send invoices on time, every time — no more late payments or forgotten jobs.
Xero Reconciliation
Keep your books tidy with daily reconciliation and transaction management.
Scheduling
Manage calendars, appointments, site visits and staff rosters with ease.
Customer Service
Answer calls, emails or live chats — professionally and consistently.
Data Entry
Enter job details, receipts, forms or client records accurately and quickly.
Tender Documentation
Prepare and polish tender responses, scope documents, and compliance packs.
Social Media
Schedule posts, respond to messages, and keep your presence active (without it falling to the bottom of your to-do list).
Frequently Asked Questions
Can one virtual assistant cover more than one role?
Yes. Many clients combine roles, such as reception and bookkeeping, or data entry and customer service. We’ll recruit for the mix of skills you need.
Will my assistant work for other businesses?
No. Your assistant works full-time for your business only. They are not shared, and they are not a freelancer.
Do you lock me into a long contract?
No. There’s a one-off $300 setup fee, then month-to-month contracts with no lock-ins.
You tell us the role you’d like your virtual assistant to take on, and we’ll make it happen. To find out more, just book a discovery call or call us on 07 3185 1111.