Virtual
Receptionist Services
Never miss a call again. Our virtual receptionist services give you a full-time assistant for phones, bookings and messages.
Hire a Reliable, Full-Time
Virtual Assistant
A Friendly Voice for Your Business
Missed calls often mean missed opportunities. But hiring in-house reception isn’t always practical. Our virtual receptionist services give you a dedicated, full-time assistant who answers the phone, manages bookings and keeps you organised, all from our managed Philippines office.
What Our Virtual Receptionists Can Handle
Your receptionist can:
- Answer and route calls promptly, using your greeting and scripts
- Take detailed messages and send them through in real time
- Book and confirm appointments or site visits
- Handle basic enquiries and FAQs
- Keep your calendar tidy and up to date
They become a familiar voice for your customers, not a random call centre.
Why Choose Smart Online Staff for Virtual Receptionist Services?
We’re Australian-owned, with simple billing in AUD and a $300 setup fee. We will recruit, vet and manage your receptionist, who will work full-time for your business only. We will set them up in our professional Philippines office with dual ISPs, backup power and onsite IT/HR, so they’ll be reliable, and not dependent on dodgy home internet. Our contracts are month-to-month, with no long-term lock-ins.
Tailored for the way you work
The Smarter Way to Outsource
Our virtual employees are versatile, skilled and trained to support a wide range of industries and business needs.
Virtual Support for Builders & Tradies
When you’re on the tools or on site, we’re here to help with quoting, invoicing, scheduling and supplier follow-ups.
Call Handling & Calendar Management
We take care of your calls, cold outreach, appointment bookings, and calendar management.
We can handle all your invoicing and payments, and keep your books tidy with daily reconciliation and transaction management.
Our team helps spread the workload, taking pressure off partners or in-house admin personnel.
We keep the moving parts moving with call handling, calendar coordination and dispatch assistance.
We can enter job details, receipts, forms or client records accurately and quickly.
I’ve worked with Nathan and the Smart Online Staff team for several years now, and I couldn’t be happier with their service and support. I'm not particularly tech-savvy, but everything is straightforward and stress-free with Smart Online Staff.
One of my best decisions was hiring Jade as a virtual assistant through Nathan’s team. She’s been with me for a number of years now and has become an integral part of my business. Her professionalism, reliability, and dedication are a testament to the quality of staff Smart Online Staff delivers. I have complete confidence in Nathan and his team's ability to match the right person with the right business. I highly recommend their VA services.
Statewide Trade
Everyday admin, sorted
Ready to Stop Juggling Calls?
If you’re tired of choosing between answering the phone and doing the work, our virtual receptionist services can help. Book a free discovery call and we’ll talk through what you need and how we can support you.
Invoicing
Send invoices on time, every time — no more late payments or forgotten jobs.
Xero Reconciliation
Keep your books tidy with daily reconciliation and transaction management.
Scheduling
Manage calendars, appointments, site visits and staff rosters with ease.
Customer Service
Answer calls, emails or live chats — professionally and consistently.
Data Entry
Enter job details, receipts, forms or client records accurately and quickly.
Tender Documentation
Prepare and polish tender responses, scope documents, and compliance packs.
Social Media
Schedule posts, respond to messages, and keep your presence active (without it falling to the bottom of your to-do list).