Hospitality
Outsource Services
Keep your venue, cafe or accommodation business organised with our hospitality outsource services. Bookings, rosters and admin sorted offshore.
Hire a Reliable, Full-Time
Virtual Assistant
Keep Your Front-of-House Buzzing and Your Back Office Calm
We know how fast hospitality moves. Between bookings, group enquiries, functions, staffing and suppliers, it’s easy to spend your “quiet time” buried in admin. Our hospitality outsource services give you a full-time assistant who keeps things organised while you run the floor or manage the venue.
How Our Hospitality Outsource Services Can Support Your Business
Your dedicated hospitality virtual assistant can:
- Answer calls and respond to online enquiries
- Manage bookings, changes and special requests
- Update menus, events and promos across platforms
- Help with rosters, timesheets and basic HR admin
- Coordinate supplier orders, confirmations and follow-ups
They work your trading hours and follow your service standards, so guests get a consistent experience.
Why Venues Choose Smart Online Staff
We will recruit, vet and manage your assistant, then host them in our managed Philippines office with dual ISPs, backup power and onsite IT/HR. Your assistant will work full-time for your business only, not for a dozen venues at once. Setup is just $300 with flexible, rolling 30-day contracts. Plus, we’re Australian-owned, bill in AUD and keep pricing transparent.
Tailored for the way you work
The Smarter Way to Outsource
Our virtual employees are versatile, skilled and trained to support a wide range of industries and business needs.
Virtual Support for Builders & Tradies
When you’re on the tools or on site, we’re here to help with quoting, invoicing, scheduling and supplier follow-ups.
Call Handling & Calendar Management
We take care of your calls, cold outreach, appointment bookings, and calendar management.
We can handle all your invoicing and payments, and keep your books tidy with daily reconciliation and transaction management.
Our team helps spread the workload, taking pressure off partners or in-house admin personnel.
We keep the moving parts moving with call handling, calendar coordination and dispatch assistance.
We can enter job details, receipts, forms or client records accurately and quickly.
I’ve worked with Nathan and the Smart Online Staff team for several years now, and I couldn’t be happier with their service and support. I'm not particularly tech-savvy, but everything is straightforward and stress-free with Smart Online Staff.
One of my best decisions was hiring Jade as a virtual assistant through Nathan’s team. She’s been with me for a number of years now and has become an integral part of my business. Her professionalism, reliability, and dedication are a testament to the quality of staff Smart Online Staff delivers. I have complete confidence in Nathan and his team's ability to match the right person with the right business. I highly recommend their VA services.
Statewide Trade
Everyday admin, sorted
Ready to Take the Heat Off Your Admin Load?
If you’re tired of finishing service and then starting paperwork, our hospitality outsource services can help. Book a free discovery call and let’s talk about the virtual assistant support your venue, cafe or accommodation business really needs.
Invoicing
Send invoices on time, every time — no more late payments or forgotten jobs.
Xero Reconciliation
Keep your books tidy with daily reconciliation and transaction management.
Scheduling
Manage calendars, appointments, site visits and staff rosters with ease.
Customer Service
Answer calls, emails or live chats — professionally and consistently.
Data Entry
Enter job details, receipts, forms or client records accurately and quickly.
Tender Documentation
Prepare and polish tender responses, scope documents, and compliance packs.
Social Media
Schedule posts, respond to messages, and keep your presence active (without it falling to the bottom of your to-do list).