Customer Services
Outsourcing
Want to Outsource Your Customer Service, But Keep Your Customers Happy?
Hand Your Calls, Emails & Chats Over to
One of Our Experienced, Full-Time Virtual Assistants
When you’re stretched thin, customer interactions like calls, emails, and chats can slip through the cracks. And this can hurt your reputation. Customer service outsourcing can ensure that your customers get the attention they deserve. But the quality of the virtual assistant you choose is essential.
We know that your customers expect fast, friendly and reliable customer service. We can provide you with a dedicated full-time VA that professionally handles your calls, emails and chats. Dedicated to your business only, your VA will learn your systems and your clients, so that every interaction feels personal, genuine and consistent, and reflects your business in the best light possible.
Here’s How Our Customer Service VAs Can Help You
- Answer calls, emails, and live chats
- Process orders and send updates
- Handle enquiries and complaints
- Follow up with customers to ensure satisfaction
The Benefits of Choosing Us for Your Customer Service Outsourcing
- Australian-owned and operated – we bill in AUD, so there are no messy currency conversions or offshore payments.
- End-to-end staff support – we manage payroll, HR and IT, saving you stress and freeing up your time.
- Dedicated, long-term staff – we don’t do gig workers or casual freelancers. Your VA is full-time and committed solely to your business.
- Affordable and flexible – just a $300 setup fee, with 30-day rolling contracts and no long-term lock-ins.
- Professional office environment – your VA will work from our purpose-built Philippines office, equipped with dual internet, backup power and reliable phone systems.
Tailored for the way you work
The Smarter Way to Outsource
Our virtual employees are versatile, skilled and trained to support a wide range of industries and business needs.
Virtual Support for Builders & Tradies
When you’re on the tools or on site, we’re here to help with quoting, invoicing, scheduling and supplier follow-ups.
Call Handling & Calendar Management
We take care of your calls, cold outreach, appointment bookings, and calendar management.
We can handle all your invoicing and payments, and keep your books tidy with daily reconciliation and transaction management.
Our team helps spread the workload, taking pressure off partners or in-house admin personnel.
We keep the moving parts moving with call handling, calendar coordination and dispatch assistance.
We can enter job details, receipts, forms or client records accurately and quickly.
I’ve worked with Nathan and the Smart Online Staff team for several years now, and I couldn’t be happier with their service and support. I'm not particularly tech-savvy, but everything is straightforward and stress-free with Smart Online Staff.
One of my best decisions was hiring Jade as a virtual assistant through Nathan’s team. She’s been with me for a number of years now and has become an integral part of my business. Her professionalism, reliability, and dedication are a testament to the quality of staff Smart Online Staff delivers. I have complete confidence in Nathan and his team's ability to match the right person with the right business. I highly recommend their VA services.
Statewide Trade
Everyday admin, sorted
Ready to Hand Your Customer
Service Over to a Reliable VA?
Book a free discovery call today, and let’s set you up with a virtual assistant who will look after your clients like they’re their own.
Invoicing
Send invoices on time, every time — no more late payments or forgotten jobs.
Xero Reconciliation
Keep your books tidy with daily reconciliation and transaction management.
Scheduling
Manage calendars, appointments, site visits and staff rosters with ease.
Customer Service
Answer calls, emails or live chats — professionally and consistently.
Data Entry
Enter job details, receipts, forms or client records accurately and quickly.
Tender Documentation
Prepare and polish tender responses, scope documents, and compliance packs.
Social Media
Schedule posts, respond to messages, and keep your presence active (without it falling to the bottom of your to-do list).